Understand the support
Families and professionals can explore the service and who it is designed for.
01 / The challenge
The problem worth solving.
Families and professionals need to understand complex care without losing sight of the person receiving it. The website needed to explain the service clearly and help visitors express their own priorities.
02 / Kliqnet’s contribution
What we brought to the project.
- Service and audience information architecture
- The Your Goals journey and enquiry design
- Responsive website design and development
- Resource and brochure presentation
03 / The experience
How the work connects.
Start with personal goals
The Your Goals page makes space for independence, reassurance and everyday priorities.
Begin a conversation
The enquiry journey connects those priorities with contact details for the team.
04 / A considered decision
The thinking behind the build.
Goals come before contact details. This gives the enquiry a human context and helps the team understand what the person wants care to make possible.
05 / What was delivered
A concrete result.
A public website that connects clinical service information with an individual’s priorities, giving families and referrers a clearer starting point for a conversation.
Live
Public healthcare website. SHNC Clinical Academy and Signoff360 are separate products.
Case study updated 8 September 2026.
06 / A closer look
